Ivory Palms Resort FAQs
The reception times are 8.30am – 5pm Monday to Thursday, 8.30am – 6pm Friday and 8.30am – 3pm Saturday & Sunday
Reception will be unattended, check-in and check-out can be done via our late arrival system.
The restaurant will also be closed.
If you will be staying with us over the Christmas Break, speak to our staff about local restaurants that will be open for Christmas trade.
A Credit Card will be required on arrival if not already supplied, and the number will be kept on file for the duration of your stay.
If a Credit Card is not available we will require a Security Deposit of $300 in cash to be held in the safe until departure. You will also be asked to provide photo identification upon arrival.
PLEASE NOTE: Any form of Credit Card Payment will attract a Surcharge (1% Visa & Mastercard and 2% Amex).
Our CHECK IN time is FROM 2 P.M. Please contact the resort if you are planning on arriving earlier but please note that access to your apartment cannot be guaranteed until 2pm.
Should you be arriving after office hours (5pm weekdays & 3pm Saturday & Sunday), please contact us prior to your arrival so we can advise you of our after hours procedures.
CHECK OUT time is 10 A.M.
If cancelled or modified up to 14 days before date of arrival, no fee will be charged. If cancelled or modified later or in the case of a no-show, 100 percent of the first night will be charged.
PK’s Cafe & Bar is open from:
Breakfast – We are open Saturday and Sunday 8am to 11am. QLD School Holidays Wednesday to Sunday 8am to 11am .
Lunch and Dinner – We are open Wednesday and Thursday from 12pm to 8pm, Friday and Saturday 12pm to 10pm and Sunday 12pm to 8pm.
Minimum 20 guests for exclusive venue hire, day or evening sessions.