Ivory Palms Terms & Conditions
Please read our Ivory Palms terms and conditions carefully as they incorporate the basis upon which bookings are accepted.
T&C's
Prices
Prices are quoted in Australian dollars. The rates are subject to change without notice until booking is confirmed.
Cancellation Policy & Payment
Bookings made under a non-refundable advanced rate are due at the time of booking.
LOW SEASON BOOKINGS: Full payment will be processed 5 days prior to arrival.
HIGH SEASON BOOKINGS: Full payment will be processed 30 days prior to arrival.
All bookings are non-refundable from the time full payment is due. Please ask our team if you would like further information on when payment for your accommodation will be processed.
Identification:
Adequate identification is required at time of check-in to verify your identity. A current drivers licence, passport or other form of photo identification (ID) will be asked for prior to check-in. We require all credit card usage to be accompanied by this ID. Must be accompanied by an adult 21 years or over.
If you do not agree with this policy, then you must arrange an alternative payment process, ensuring that any EFT money transfer is completed 5-days prior to your arrival. We do not accept personal or company cheques, money orders or foreign currency on arrival.
Special Conditions:
If in the event that Ivory Palms cannot provide the apartment accommodation as requested, we will find alternative accommodation in another apartment type at the same property. In extreme cases we will relocate a guest to a near by hotel of similar standard, or offer a full refund or alternative available dates.
In the event that a guest fails to pay immediately upon demand, any amount owing to Ivory Palms, pursuant to the booking and accommodation (including without limitation those incidentals such as telephone, cleaning, etc. set out above) Ivory Palms reserves the right to deny access to the guest and ask that they vacate the premises.
If in the event that a guest has caused damage to the property or effected other guests/occupants of the property, Ivory Palms reserves the right to ask that guest to leave and forfeit any monies paid, and will require the guest to pay for any damage caused.
If a guest/occupant behaves in an unacceptable or aggressive manner to other guests/occupants or Ivory Palms and security staff, or is suspected of carrying out illegal acts on the premises, that guest/occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.
Ivory Palms does not accept excessive noise on the premises and does not permit parties. No Bucks, Hens parties or Schoolies are accepted. Smoking is prohibited in public areas and in apartments.
Guests will be asked to vacate the premises without refund immediately if found to be creating excessive noise, having a party or exceeding the number of permitted guests.
This will be strictly enforced. We ask you to contact reception should you experience other guests causing you discomfort.
Descriptions, Photographs & Maps:
Descriptions are based on information available at the time of publishing and may vary or change at anytime.
Maps and photographs are shown for general information only and highlight places in surrounding areas. Property photographs are representative only, actual apartments occupied may vary in decor and inclusions from those shown.
Please note that drones without prior permission are not permitted as we like to respect the privacy of our guests.
Travel Insurance:
We recommend that, at time of booking, you consider purchasing a travel insurance policy of your choice. Travel Insurance can be purchased from any travel agent.
Unaccompanied minor/s:
A child/children who is/are traveling/staying without the accompaniment of an adult over the age of 18 years is considered by most airlines/hotels as an unaccompanied minor/s. Unaccompanied minor reservations are not accepted by Ivory Palms.
Limit of liability:
We do our best to ensure your booking arrangements are satisfactory, however Ivory Palms does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.